Privacy Policy

The information provided by FLOWENCE (“we,” “our,” or “us”) on our website, digital products, coaching sessions, and any related materials is for general informational and educational purposes only.

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While we strive to provide accurate, up-to-date, and reliable information regarding mindset, mental health, sales, resilience, and burnout prevention, the content is not a substitute for professional advice; including medical, psychological, legal, or financial advice.

By using our services or website, you acknowledge and agree that:

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1. No Professional Relationship: Your use of FLOWENCE content does not establish a professional client-coach relationship unless a formal agreement has been signed.

2. Personal Responsibility: You are solely responsible for evaluating and implementing any information, tools, or strategies. FLOWENCE is not liable for any decisions, actions, or outcomes resulting from your use of our services.

3. No Guarantees: FLOWENCE does not guarantee specific results or outcomes, as personal and professional progress depends on numerous factors, including individual circumstances, commitment, and external conditions.

4. Third-Party Links: Our website or materials may include links to external sites. FLOWENCE is not responsible for the content, accuracy, or privacy practices of these third-party websites.

5. Digital Products: Online courses, templates, and digital resources are provided “as is” for educational purposes only. Users should not rely solely on these materials for professional decision-making or medical/mental health issues.

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For personalized guidance or professional support, we recommend seeking advice from a qualified expert, such as a licensed mental health professional, medical practitioner, or legal advisor.

By accessing or using FLOWENCE services, you accept this disclaimer and acknowledge your understanding of the limitations described herein.

Effective date: [Insert date]

FLOWENCE (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and participants in our digital products. This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you interact with FLOWENCE through:

• Our website and digital tools

• Personal or corporate coaching sessions

• Intake consultations

• Online courses and other digital products

We are committed to transparency, accountability, and compliance with all applicable privacy laws, including the General Data Protection Regulation (GDPR) in the EU and similar data protection legislation.

We collect various types of information to provide our services effectively:

a) Contact Information
 

• Name, email address, phone number

• Company name, job title (for corporate clients)
   

b) Personal and Coaching Data
 

• Notes and records from coaching sessions

• Feedback forms and self-assessment questionnaires

• Health, stress, burnout, and mental resilience information
   

c) Payment and Billing Information
 

• Credit card or payment information

• Billing addresses and transaction records
   

d) Digital Product and Website Usage

• IP address, device type, browser type

• Cookies, session data, and interaction with online courses or content

We collect data through the following channels:

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• Directly from clients and users: registration forms, intake questionnaires, session bookings, and communication via email or phone

• Automatically: through website analytics, cookies, and tracking technologies for website performance and product usage

• Third-party sources: only when necessary and with your consent, e.g., corporate HR contacts

Your information is collected and processed for the following purposes:

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• To deliver personalized coaching services (individual or corporate)

• To schedule, manage, and track intake sessions

• To provide access to online courses, digital products, and resources

• To communicate updates, newsletters, and promotional content (only with consent)

• To improve our services, website, and digital offerings

• To comply with legal and financial obligations

FLOWENCE will never sell your data. We may share information only with:

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• Trusted service providers assisting with payment processing, digital platforms, or coaching management

• Legal authorities, if required to comply with applicable laws or legal proceedings

• Third parties for corporate reporting purposes or with your explicit consent

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All third parties are contractually obliged to protect personal data according to privacy regulations.

You have the following rights regarding your personal data:

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• Access and obtain a copy of your personal data

• Correct inaccurate or incomplete data

• Request deletion or anonymization of your data

• Withdraw consent for certain data processing activities

• Opt-out of marketing communications

• Lodge a complaint with a relevant data protection authority

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To exercise these rights, please contact us at flowence.contact@gmail.com

FLOWENCE retains personal data only as long as necessary for:

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• Delivering services and fulfilling contractual obligations

• Compliance with legal or financial requirements

• Resolving disputes or enforcing agreements

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After this period, data is securely deleted or anonymized.

We implement industry-standard technical and organizational measures to protect your personal data:

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• Secure servers and encrypted communication channels (SSL/TLS)

• Access control limited to authorized FLOWENCE staff

• Regular staff training on privacy and data protection

• Secure storage of physical and digital records

Our website uses cookies and similar technologies to improve functionality and user experience:

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• Essential cookies for website operation

• Analytics cookies to monitor usage and improve services

• Marketing cookies only with explicit consent

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Users can manage cookies through their browser settings or consent pop-ups.

FLOWENCE does not knowingly collect data from minors under 16 without parental consent. If you believe we have collected such data, contact us immediately for removal.

This Privacy Policy may be updated periodically to reflect changes in our practices, legal obligations, or services. Any updates will be posted on this page with the effective date clearly indicated.

Effective date: 9-20-2025

For questions or concerns regarding this Privacy Policy or your personal data, please contact:

FLOWENCE
Email: flowence.contact@gmail.com
Phone: +34 608 924 833
Website: FLOWENCE.COM